---
title: No data is appearing
description: Diagnose installation, consent, storefront activity, and evidence-window problems when a workspace stays empty.
slug: no-data
---

# Troubleshoot missing data

An empty workspace is usually caused by storefront activation, consent, traffic, or a selected
window—not by a valid zero. Check these conditions in order.

## 1. Review setup status

Open **Settings** and resolve any installation or monitor recovery message. Confirm that Dozenfold is
installed on the intended Shopify store. Review **Collection health**:

- **Recent:** fresh evidence has arrived.
- **Quiet:** no recent traffic has been observed; this alone does not prove an outage.
- **Paused:** collection is intentionally stopped.
- **Unavailable:** the health check could not complete; do not read it as a healthy zero.

Check SDK and Pixel receipts separately, then their session continuity. One arriving source does not
prove that the complete storefront-to-checkout journey is connected.

## 2. Confirm the active theme embed

In Shopify Admin, open **Online Store → Themes → Customize → App embeds**. Enable Dozenfold on the
published theme and save. A saved toggle alone is not final proof; incoming evidence confirms that
the active storefront is running the monitor.

## 3. Check consent and traffic

Use the published storefront with analytics consent permitted, then complete a normal product,
cart, and checkout journey. Visitors who deny required analytics consent are intentionally not
monitored.

## 4. Check the selected window and states

Choose a window that includes the test journey. **Collecting data** means a denominator or minimum
sample is still developing. **Unavailable** indicates a load or evidence-family failure. A numeric
zero means the query completed and found none.

If evidence remains unavailable after a normal journey, keep the store, approximate time, selected
window, and visible setup state ready for support. Do not include customer input values or secrets.